Terms and Conditions
Terms and Conditions
1. Introduction
These Terms and Conditions apply to your use of this website and any purchases from ICE AID® by Vetlig (“we”, “us”, “our”).
By using this website or placing an order, you agree to these Terms.
2. About Us
ICE AID® is supplied by Vetlig, a UK-based company specialising in veterinary and equine sports medicine products.
3. Products and Use
ICE AID® is a cryotherapy and compression device designed to support equine recovery and rehabilitation. It helps reduce swelling, inflammation, and recovery time.
This product is not a substitute for professional veterinary advice.
Always consult a qualified veterinarian before use, especially for injuries or medical conditions.
Use the device according to the provided instructions and under supervision.
4. Orders and Payment
- All prices are in GBP (£) and may include VAT.
- Payment must be made in full before dispatch.
- We may refuse or cancel any order at our discretion.
5. Shipping and Delivery
- We ship within the UK and internationally. Additional charges may apply.
- Delivery times are estimates and not guaranteed.
- Customers are responsible for any import duties or taxes outside the UK.
6. Returns and Refunds
- Returns may be accepted within 14 days of receipt, subject to the product being unused and in original condition.
- Faulty or defective products may be repaired, replaced, or refunded in accordance with UK consumer law.
- Return shipping costs may be the responsibility of the customer unless the item is faulty.
7. Warranty
- Products include a 12-month warranty covering manufacturing faults only.
- This warranty does not cover misuse, accidents, or damage caused by animals.
8. Safety and Liability
Users must monitor the device during use. It operates with pressure and does not include a quick-release mechanism.
We are not liable for:
- Misuse of the product
- Failure to follow instructions
- Injury or damage caused by improper use
To the fullest extent permitted by law, Vetlig is not liable for indirect or consequential losses.
9. Intellectual Property
All website content, including text, images, branding, and product descriptions, belongs to Vetlig.
You may not copy or reproduce any content without permission.
10. Privacy
We process personal data in line with our Privacy Policy.
By using this website, you agree to this.
11. Changes to Terms
We may update these Terms at any time.
Changes take effect immediately once published.
12. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes will be handled by English courts.
13. Contact Information
For enquiries:
Last Updated: 30.03.26